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Shipping Policy

Effective Date: January 1st, 2025

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At OVvitalbio, we strive to ensure your orders are delivered promptly and efficiently. This Shipping Policy outlines our shipping processes, options, and associated terms.

 

1. Processing Time

  • Orders are processed within [1-3] business days after payment confirmation.

  • Orders placed on weekends or holidays will be processed on the next business day.

  • If there are any delays due to high demand or unforeseen circumstances, we will notify you via email.

 

2. Shipping Options and Rates

  • Standard Shipping: Estimated delivery within [5-7] business days. Rates are calculated based on weight and destination. Our price include Free Standard Shipping for our clients any where in Canada.

  • Express Shipping: Estimated delivery within [2-3] business days. Additional charges apply.

  • International Shipping: Delivery times vary by destination. Customs fees or taxes may apply and are the responsibility of the customer.

If you request Express Shipping in comments when you make you order, we will contact you and let you know the additional charges that you need to pay. 

 

3. Delivery Locations

  • We currently ship to Canada and Any country in Africa

  • Some remote areas may experience extended delivery times or limited shipping options.

 

4. Order Tracking Once your order is shipped, you will receive a confirmation email with tracking details. You can use the provided tracking number to monitor your shipment’s progress.

 

5. Customs, Duties, and Taxes

  • International shipments may be subject to customs fees, duties, or taxes, which are the responsibility of the recipient.

  • OVvitalbio is not responsible for delays caused by customs clearance processes.

 

6. Shipping Delays While we aim for timely delivery, delays may occur due to:

  • Weather conditions

  • Carrier issues

  • Customs clearance for international orders

We appreciate your patience and will work to resolve any delays promptly.

 

7. Lost or Damaged Packages

  • Lost Packages: If your package is lost in transit, please contact us at info@ovvitalbio.com  We will investigate and work with the carrier to resolve the issue.

  • Damaged Packages: If your order arrives damaged, please email us within [48 hours] of delivery with photos of the damage and the packaging. We will arrange a replacement or refund as appropriate.

 

8. Incorrect Shipping Information Please ensure your shipping address is accurate when placing an order. OVvitalbio is not responsible for delays or failed deliveries due to incorrect or incomplete addresses. Reshipping fees may apply for returned packages.

 

9. Returns and Refunds For information about returns and refunds, please refer to our [Returns and Refund Policy].

 

10. Contact Us If you have any questions or concerns regarding shipping, please contact us at:

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